Frequently Asked Questions
Everything you need to know about shopping with Kumori
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental US. International delivery times vary by location but usually range between 10 to 21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Can I track my package in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey until it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Kumori proudly ships to over 50 countries worldwide. Please note that custom duties and taxes may apply depending on your local government's regulations.
How do I contact customer support if I have an issue?
Our dedicated support team is available via email at support@kumori.com or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.